Full Policy
Detailed Privacy Provisions
The following sections constitute the complete privacy policy governing how afb99 handles your personal data.
Section 1
What Personal Data We Collect
When you register an account with afb99 and use our Platform, we collect the following categories of personal data: (a) Identity data — full name, date of birth, nationality and a copy of a government-issued identity document where required for KYC verification; (b) Contact data — email address, phone number and, where provided, a mailing address; (c) Financial data — payment method details (e.g. bKash or Nagad account reference, bank account details, Visa/Mastercard partial card number) sufficient to process deposits and withdrawals; (d) Transaction data — a complete record of deposits, withdrawals, bets placed, games played and bonus usage on your account; (e) Technical data — IP address, device type, browser type, operating system, session timestamps and approximate geographic location derived from IP; (f) Usage data — pages visited, features interacted with, game sessions and navigation paths within the Platform; (g) Communications data — records of any chat, email or support-ticket interactions between you and afb99.
Section 2
How We Use Your Personal Data
afb99 uses your personal data for the following purposes: (a) Account management — to create, maintain and administer your account, including verifying your identity and age (21+), processing login requests and enabling account recovery; (b) Service delivery — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods; to enable access to betting markets, casino games, live casino and promotional features; (c) Legal and compliance obligations — to carry out anti-money-laundering (AML) checks, fraud prevention, responsible gaming monitoring and any other regulatory obligation that applies to our operations; (d) Customer support — to respond to your queries, complaints and account requests promptly and accurately; (e) Platform improvement — to analyse usage patterns, diagnose technical issues, test new features and improve the overall player experience; (f) Marketing communications — where you have opted in, to send you relevant promotional offers by email or in-Platform notification. You may opt out of marketing communications at any time by contacting support.
Section 3
Legal Basis for Processing
afb99 processes your personal data on one or more of the following legal bases: (a) Contractual necessity — processing is required to enter into and fulfil the contract between you and afb99 (i.e. to operate your account and deliver the gambling services you have requested); (b) Legal obligation — processing is necessary to comply with applicable laws and regulatory requirements, including AML, KYC and responsible gaming obligations; (c) Legitimate interests — processing is necessary for afb99's legitimate business interests, such as fraud prevention, platform security, business analytics and marketing to existing players, where those interests are not overridden by your fundamental rights; (d) Consent — where processing is based on your explicit consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting support, without affecting the lawfulness of any processing already carried out.
Section 4
How We Share Your Data
afb99 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data-protection obligations: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard and our banking partners, to enable deposit and withdrawal transactions; (b) Identity verification services — third-party KYC and AML screening providers used to verify your identity and meet our legal compliance obligations; (c) Technology providers — cloud hosting, content-delivery, analytics and platform-infrastructure providers who process data on our behalf as data processors under contractual data-protection commitments; (d) Legal and regulatory authorities — where we are required by applicable law, court order or regulatory directive to disclose personal data; (e) Business successors — in the event of a merger, acquisition or transfer of substantially all afb99's assets, personal data may be transferred as part of the transaction, subject to the acquirer's privacy commitments.
Section 5
Data Security
afb99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data in transit; encryption at rest for sensitive data fields including payment references and identity document data; role-based access control limiting employee access to personal data on a need-to-know basis; regular security assessments and vulnerability scanning of Platform infrastructure; two-factor authentication requirements for administrative access to production systems. While no system can guarantee absolute security, afb99 maintains its security practices in line with widely accepted industry standards appropriate for an online gaming and payments platform. In the event of a personal data breach that is likely to result in significant risk to affected users, afb99 will take prompt steps to contain the breach and notify affected users as appropriate.
Section 6
Data Retention
afb99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy. The following general retention guidelines apply: (a) Account data is retained for the duration of your account relationship with afb99, plus a period of up to 7 years following account closure to meet AML and financial record-keeping obligations; (b) Transaction records are retained for a minimum of 7 years in accordance with financial services record-keeping requirements; (c) Customer support communications are retained for up to 3 years following the close of the relevant ticket; (d) Technical and usage data is retained for up to 24 months and is then anonymised or deleted; (e) Marketing preferences and consent records are retained until you withdraw consent or close your account, plus a reasonable period thereafter for record-keeping purposes. When retention periods expire, data is securely deleted or irreversibly anonymised.
Section 7
International Data Transfers
afb99 may transfer your personal data to third-party service providers whose servers are located outside Bangladesh. Where such transfers occur, afb99 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including requiring contractual data-protection commitments from service providers. By using the Platform and accepting this Policy, you consent to such international transfers of your personal data as described herein.
Section 8
Children and Minors
The afb99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has created an account on our Platform, please contact our support team immediately. Parents and guardians are encouraged to use appropriate parental controls and to monitor their children's internet usage.
Cookies
How afb99 Uses Cookies
afb99 uses cookies and similar tracking technologies on the Platform to: (a) maintain your login session and remember your preferences; (b) measure Platform performance, page load times and technical errors; (c) analyse aggregate usage patterns to improve the player experience; (d) deliver relevant promotional content where you have consented to marketing communications. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We do not use cookies to track your activity on third-party websites outside the afb99 Platform.
Most web browsers allow you to control cookie settings through your browser preferences. You may disable cookies entirely; however, doing so may affect the functionality of certain Platform features, including the ability to maintain a login session. By continuing to use the afb99 Platform with cookies enabled in your browser, you consent to our use of cookies as described in this Policy.
Cookie preference: You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may limit your ability to use certain features of the Platform, including maintaining an active login session.